If the laptop is less than one year old it means that it is still under a warranty. You can contact the seller and ask is there a possibility to return the laptop. If the issue is software related most likely it would be harder to return it, but if the issue is hardware related i. e. it does not start then the seller must accept the return.
You can also continue troubleshooting by pressing here.
You are on a page that is part of Computer Troubleshooting Guide. If you have arrived here not from the start I suggest you click here and start from the beginning. The software will ask you some questions and it will try to solve your computer problem.
If you arrived here from the start please continue as normal.
Me holding a laptop hard drive
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