HP Laptop shutting down

by Carolyn
(Texas)

I have an HP laptop computer and recently it has been shutting down right in the middle of being online or on Word. The battery is up when this happens. Also, it seems like something is running in the background all of the time and there are popups constantly. I have gone to the tools and block popups, but it doesn't help. Any assistance you can give me will be appreciated.

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Solution
by: Remus

This could be a virus. If you do not have a good antivirus software I recommend Avira Antivir. Please install it and run a system check. Google Avira Antivir.

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