Can't open My Documents folder

by jerry singh
(mississauga, ontario, canada)

My Inspiron 1525 is not opening "My Computer" or "My Documents" etc. However if it brings the screen up and you try opening a folder in My Documents, the spinning symbol on the screen just goes on forever without it opening.
However if I log in as a guest everything works fine.
Can you guide me with this problem

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Sep 17, 2016
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It May fix the problem
by: MohanTeja

Hi ,
Can u try to create a new user with administrator privileges and try to open my computer and my documents folder, it may work.
If it works take back up from desktop and documents from previous account and delete that old account.

Jul 01, 2016
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Can't open My Documents folder
by: Remus

Have you installed any software recently. Do you have antivirus software and what antivirus it is. This is an older laptop model and there can be a problem even with a hardware.

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