Acer update and crash

by Robert Bullock
(Raeford Nc USA)

first screen

first screen

I have a Acer Aspire E-15. It updated and restarted and now this. Never had this happen before and it wont let me do anything. When I press Esc the second picture is what I see. I do not have the disc that came with the PC. Please can you help me. This is my work computer and all my files and contracts are on here. Thanks Robert Bullock

Comments for Acer update and crash

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Acer update and crash
by: Superuser

Hello,

you need to get a Windows 10 disk from here.

I can't think any other way to fix this problem.

Acer
by: Superuser

Any idea what could have made this happen. Thanks

Acer update and crash
by: Superuser

The update may do this if there was a faulty hardware.
May be you even have a failing hard disk drive in the laptop. I suggest using in the future this software for regular diagnostics.

Acer
by: Superuser

Thanks.
Will try that. Hopefully it will load and I can figure it out.

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